🌟 Anissa Glow FAQ

🛍️ Product Questions

Q: Are your products all-natural?
A: Yes! All Anissa Glow products are made with natural oils, butters, and botanicals. We avoid harsh chemicals, parabens, and sulfates to keep your skin and hair healthy.

Q: Can I use the Glow Scrub on my face?
A: No, our scrubs are designed for the body (arms, legs, bikini area). The sugar granules are a bit too coarse for delicate facial skin.

Q: Will the Glow Butter make me oily?
A: Nope! It’s whipped for a light, fluffy texture that melts into your skin, leaving you soft and glowing without feeling greasy.

Q: How often should I use the Ingrown Oil?
A: For best results, apply daily to freshly cleansed skin. Especially after waxing or shaving to prevent bumps and dark spots.

Q: How soon will I see results from the Hair Oil/Grease?
A: Consistency is key! Most customers see healthier, shinier hair within 2–4 weeks of regular use.

Q: Are your products safe for sensitive skin?
A: Yes, our formulas are gentle. However, if you have very sensitive skin, we always recommend doing a patch test first.

📦 Order & Shipping Questions

Q: How long does shipping take?
A: Orders are processed in 2–3 business days. Once shipped, delivery usually takes 3–5 business days within the U.S.

Q: Do you ship internationally?
A: Yes, we ship worldwide! Please note international orders may take 10–21 business days depending on customs.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email to follow your package every step of the way.

Q: My order arrived damaged, what should I do?
A: Please email us within 48 hours of delivery with photos of the damage, and we’ll be happy to replace your item.

Q: Can I return or exchange a product?
A: For hygiene and safety reasons, we cannot accept returns once products are opened. If your item is unused, you may contact us within 7 days of delivery for an exchange or store credit.